Learn how to document and submit issues accurately.
We strive to maintain a seamless and efficient website experience for all our users. However, we understand that issues may occasionally arise, and we rely on our internal users first to help us identify and resolve these promptly. To ensure that issues are addressed effectively, it is crucial to provide detailed and accurate information when reporting.
Steps to Report an Issue:
Identify the Issue
Before submitting a report, ensure that you have clearly identified the nature and scope of the issue. Is it a broken link, a missing page, or a technical glitch? Understanding the problem will help in providing complete details.
Collect the following information to include in your report:
URL or Location: Specify the exact page or section where the issue occurs. Include the URL or a brief description of the location.
Description: Provide a clear and concise description of the problem. Mention what you expected to happen versus what actually occurred.
Screenshots or Recordings: Attach screenshots or screen recordings to visually demonstrate the issue. This can be particularly helpful for technical problems.
Device and Browser Details: Mention the device (e.g., desktop, tablet, mobile) and browser (e.g., Chrome, Firefox, Edge) you were using when you encountered the issue.
Time and Date: Specify when you encountered the issue. This can help identify potential patterns or repeated occurrences.
Access the Reporting Tool
For authorized users, use the internal reporting tool (HRMS Web Request) to submit a ticket. If you are uncertain about how to access it, consult your departmental guidelines. For unauthorized users, please email your issue to Aaron Silber and Shaun Dover.
Fill in all the required fields and attach any supporting documents or screenshots. Be as specific as possible in your description to facilitate a quicker resolution. Submit the report and note any reference or ticket number provided for future follow-up.
Follow Up
After submitting your report, a member of our support team may reach out for further information or clarification. Please respond promptly to any additional requests.
Track and Verify
You may track the status of your reported issue using the provided reference number. Once notified of a resolution, verify that the issue has been resolved on your end.
Best Practices:
Be Prompt: Report issues as soon as they occur to minimize any disruption or delay in services.
Be Specific: The more detailed and precise your report, the easier it is for our team to diagnose and fix the issue.
Stay in the Loop: Engage with any follow-up communications to ensure a smooth resolution process.
By following these steps, you can help maintain the integrity and functionality of our website, ensuring a better experience for everyone. Thank you for your cooperation and commitment to excellence.